We want you to be completely satisfied with you Be My Bear purchase, but understand that sometimes you may need to return items or whole orders to us.  You have 30 days from receiving your online purchase or making an in-store purchase to return your items.  Items may be returned for any reason, even if you have just changed your mind. They must include all the original component parts and be in a re-saleable condition.

Unwanted Returns

  • An unwanted item or order can be returned to Be My Bear for a full refund within 30 days of delivery (online orders) or purchase (in-store orders). This returns policy for un-opened items in a new and re-saleable condition is in addition to your statutory rights and applies to purchases made either online, over the telephone or in-store.
  • You must arrange a return by emailing enquiries@bemybear.com and providing your full order number and a list of the items you would like to return. You will be provided with a return of goods note which must then be included with the items you return to us, this is so we know when we have received your return and can process your refund.  Please note that original delivery costs are non-refundable and you must also bear the cost of returning the items to us.
  • Separately to our 30 day returns policy above, you have the right when you purchase items online or over the telephone to return items that are unwanted. Items can be returned even if they have been opened for inspection as long as you let us know within 14 calendar days from the day after delivery.  Once you informed Be My Bear that you wish to return an item, you should do so without undue delay and not later than 14 days from the day on which you informed us of your decision to cancel the order.  You are allowed to examine the items as you would in a shop but to obtain a full refund they must not be used.  The items must be returned in 'as new' condition and in their original packaging with their original accessories.
  • You will receive your refund 5-7 business days after your item arrives back at our warehouse and is checked by our customer service team. During busy periods this time could increase to up to 14 business days.

Faulty Returns

  • If you receive your order and find an item is damaged or incorrect, please contact Be My Bear as soon as you can so that we can arrange to exchange the product or authorise the return of the item for you. You may telephone us on 01492 544666 or email us on enquiries@bemybear.com to report a faulty item.
  • We ask that all order discrepancies are reported within 48 after delivery of your order so that we may quickly rectify any problem and also investigate any possible issues with item batches or our order processing. 

Return Details

Once you receive authorisation from Be My Bear to return your item to us, please return it via a tracked postage service to the following address.  Please remember to include your order details inside the parcel so we know when we have received your return and can process your refund.

Be My Bear Returns
Atlantic House
Mochdre Business Park
Blackmarsh Road
Colwyn Bay
Conwy
LL28 5HA

Please note if you are returning a product which is part of a promotional offer, then you will need to return all products which made up the original offer in order to receive your refund.  Certain products also can't be returned unless they are faulty; these products include personalised items, seasonal items, discounted lines and special order items.